Return Policy
Revision date: 22,August, 2020.
We, at Smile by Design want to give you reasons to smile. That is why we provide you a 30-day risk-free guarantee for all our products. Although you may receive items in separate deliveries, the risk-free period will apply to each item beginning from the day that item is delivered to you.
Please review the appropriate sections below and see how it may apply to you.
Impression kit and bonus items
If you choose to return your impression kit, during the Risk-Free period, along with any unopened bonus items provided to you, we will refund your entire deposit. Just pack all items in original packaging and ship it to us (at your expense). Please make sure to inform us of the tracking number. Upon receipt of the returned items, we will refund your deposit.
You may keep any bonus item. You will be charged only for that item. The prices of those items are shown on our website.

Clear aligners Risk-Free
If you are not happy once you try your first aligner set, you may return all aligners to us, during the Risk-Free period, to receive a full refund.
If you choose to keep any bonus item delivered to you along with the aligners, you will be charged only for the item you keep. Please remember, bonus items can only be accepted in their sealed, original packaging.

Treatment Cancellation
You may return aligners after the 30-day Risk-Free period, for a partial refund. Just inform us of your intention to cancel treatment and return all remaining aligners in their original sealed packages prior to their scheduled treatment period. Upon receipt of the aligners, we will refund to you the portion of unused treatment, less $15 handling fee for each returned aligner. You will also be charged for bonus items which have been provided to you.
Just remember, you are responsible for any shipping charges when returning your clear aligners or any bonus or gift item.

Smile Guarantee
Prior to sending your aligners to you, we will send you a video treatment plan. The video will show you how your teeth are expected to transform at each step, and how they are expected to look at end of treatment.
If you follow the treatment and check-in instructions but have not achieved the expected smile, you may request a re-evaluation within 30 days of the treatment end date. If your orthodontist requires new impressions, we will send you an impression kit, or arrange for either an impression or a dental scan to be provided for you at an affiliate clinic, near you. The orthodontist may also require you to obtain and provide radiographs or other dental records.
We will provide the additional necessary aligners to you at no charge, to achieve the designed smile!

Return Process
Please follow these steps when returning your purchase:
• Pack your unused items in the original packaging.
• Include all original packing materials, manuals and accessories.
• Let us know you’re planning to return your aligners by emailing or by sending us a message on your portal of our website.
• Send the package by Fedex or UPS to Smile by Design at 11 Denmark Crescent, Toronto, Ontario M2R 1J3
• Make sure to obtain a tracking number from the courier and inform us of the number by email or at your portal of our website.
Receiving Refunds
Once we receive and process your return, we’ll email you to let you know your refund has been issued. You’ll typically see your refund on your credit card statement within 10 days depending on your financial institution.
Faulty Items
If you believe that you received a defective product and wish us to replace it, return it in the same way as any returned item. Please make sure to inform us of a tracking number for the package. Upon receipt of the item, we will examine it and will return a replacement item.
Smile by Design is headquartered in the Province of Ontario, Canada. For the purpose of this agreement, all products and services purchased from Smile by Design shall be deemed to have been purchased in the Province on Ontario.
By consenting the policy, you are agreeing that the policy shall be interpreted in accordance with the laws of Canada and the Province of Ontario. In the event of a dispute or challenge to the terms and conditions of this policy, you agree that said challenge shall be brought forward only the Province of Ontario.

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