PHIPA Policy
Revision date: 22,August, 2020.
This policy is provided to you in compliance with the Personal Health Information Protection Act (PHIPA). This policy is intended to provide you with an understanding of your rights to have your information protected and your options for accessing it.

Your health information deserves special treatment and protection. Anyone you trust to obtain and have your health information has certain obligations regarding that information. You have rights to limit the nature of your information others have for you, who may access and have such information, what they may do with the information, when you may request and have them transfer or delete that information. You may also request access and a revision of the information to the extent ermitted by law.
 This section explains your rights and our commitment secure those rights.


1) You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. You can ask us for the process of how to do this. We will provide a copy or a summary of your health information, within 30 days of your request. We may charge a reasonable, cost-based fee.

2) You can ask us to correct health information about you that you think is incorrect or incomplete. You may ask us for the procedure to do so. We will respond to such request within 60 days. If we are unable to comply, with your request, in part or whole, we will advise as to what we cannot alter and why. If we are unable to comply with your request, we will record the request, in any case. We will comply with your request as long as it is permitted by law and does not cause harm to you and your care or to others.

3) You can ask us to contact you in a specific manner, by a specific telephone, address or email address. You may also request that we do not contact you in any specific manner. We will accept those instructions. We may still contact you if it is required by law or a court order or for your protections or that of others.

4) You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and will decline if it would affect your care.

5) If you pay for a service or health care item out of pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

6) You can ask us to provide you with a list of with whom we have shared your health information for six years prior to the date you ask, what information was shared, and why. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

7) You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

8) If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.

9) File a complaint if you feel your rights are violated. You can complain to us and to the Privacy Commission of Ontario. if you feel we have violated your privacy rights. You can file a complaint with us by sending an email to We will consider your concerns and respond to them within 30 days.

10) you can tell us your choices about what we share. If you have a clear preference for how we share your information with your family, close friends, or others involved in your care, talk to us. Tell us what you want us to do, and we will follow your instructions. If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety. In these cases, we never share your information unless you give us written permission:

11) We typically use or share your health information in the following ways.

 To treat you

 To communicate with other professionals on your health professions team who are treating you. We can also provide it to those professionals to assist them in treating you.

 We can use and share your health information to run our business, improve your care, and contact you when necessary.

 We can use and share your health information to bill and get payment from health plans or other entities.

 We will share information about you if provincial, state or federal laws or regulations require it.

 We can share health information about you in response to a court or administrative order, or in response to a subpoena.

We are required by law to maintain the privacy and security of your protected health information. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. For more information see: Changes to the Terms of This Notice We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.
Terms & Conditions|  Lifetime Guarantee  |  Privacy Policy  |  Return Policy 

Copyright 2019 - Smiles By Design, All Rights Reserved